At gocedarmont.com, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains our processing times, domestic shipping, international shipping, and other delivery-related information.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed on weekends or U.S. public holidays. Processing times may be slightly longer during periods of unusually high order volume.

Once your order has been shipped, you will receive available tracking information so you can follow the progress of your delivery.

2. Domestic Shipping — United States

We provide shipping throughout the United States.

Estimated delivery time for domestic orders is generally 3–8 business days after the order has been processed and shipped.

Delivery times may vary depending on the destination, carrier conditions, weather, holidays, and other circumstances outside our reasonable control.

3. International Shipping

We also offer international shipping to selected destinations outside the United States.

Estimated delivery time for international orders is generally 7–20 business days after processing and shipment.

International delivery times can vary depending on the destination country, customs procedures, local postal services, weather conditions, holidays, and other factors beyond our control.

4. Shipping Costs

Shipping charges are calculated and displayed during the checkout process based on the shipping destination, order details, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

5. Tracking Information

When tracking information is available, it will be provided after your order has been shipped.

Tracking updates may take some time to appear after the carrier receives and scans the package.

Once a package has been handed over to the shipping carrier, delivery progress and estimated arrival dates may be affected by the carrier.

6. Customs and Import Duties

For international orders, the destination country may impose customs duties, taxes, fees, or other import charges.

Any applicable customs duties, taxes, or import fees are generally the responsibility of the recipient unless otherwise stated at checkout.

Customs processing may also extend the estimated delivery timeframe.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, please contact us as soon as possible.

Additional shipping costs may apply if the package needs to be reshipped due to incorrect information provided by the customer.

8. Delayed or Lost Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If a package is significantly delayed or appears to be lost, please contact us so we can review the shipment and assist where possible.

Delivery delays caused by carriers, customs authorities, severe weather, natural events, or other circumstances beyond our reasonable control may occur.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide your order information and photographs of the damaged package or item when appropriate so that we can review the situation and determine the appropriate resolution.

10. Delivery Issues

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, and the delivery location first.

You may also contact the applicable carrier for additional delivery information. If you are still unable to locate the package, contact us and we will assist where reasonably possible.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier services, or applicable requirements.

Any updated version will be posted on this page.

12. Contact Us

If you have questions about shipping or delivery, please contact us by email:

Email:
[email protected]
[email protected]